Public offer agreement

1. General provisions

1.1. This document is a public offer (hereinafter — the "Agreement") within the meaning of Articles 633, 641, 642 of the Civil Code of Ukraine and offers an indefinite range of persons to enter into a service agreement on the terms set out below.

1.2. The Contractor is Sole Proprietor Oleksii Viktorovych Feshchenko, acting on the basis of an extract from the State Register, registration number [RNOKPP — to be specified] (hereinafter — the "Contractor"), owner of the website https://seo-factory.com.ua (hereinafter — the "Site").

1.3. The Client is any legally capable individual or legal entity that has accepted the terms of this Agreement by performing the actions provided for in clause 3 (hereinafter — the "Client").

1.4. The Client and the Contractor are jointly referred to as the "Parties", and each separately as a "Party".

1.5. The Contractor has the right, in accordance with the legislation of Ukraine, to grant the right to use the website's online platform to sole proprietors and legal entities for the provision of services.

1.6. The relationship of the Parties is governed by the Civil Code of Ukraine, the Laws of Ukraine "On Consumer Protection", "On Electronic Commerce", "On Personal Data Protection" and other acts of the current legislation of Ukraine.

2. Terms and definitions

2.1. Services — a set of marketing and technical services provided by the Contractor: search engine optimization (SEO), setup and management of Google advertising, SEO audit, Google Maps promotion, YouTube advertising, crowd marketing, website creation and technical support, as well as other services listed on the Site.

2.2. Acceptance — full and unconditional acceptance by the Client of the terms of this Agreement through the actions provided for in clause 3.

2.3. Order — a duly placed request by the Client for the selected Services.

3. Subject of the Agreement and acceptance procedure

3.1. The Contractor undertakes to provide the Client with the selected Services, and the Client undertakes to accept and pay for them under the terms of this Agreement.

3.2. Acceptance is considered to be any of the following actions: placing an Order on the Site, making a payment (full or partial), written confirmation in a messenger or by email, or actual use of the Services.

3.3. By performing the Acceptance, the Client confirms that they have read the terms of the Agreement and the Privacy Policy and fully agree with them.

4. Cost of services and payment procedure

4.1. The cost of the Services is determined individually and indicated on the Site or in the Contractor's commercial proposal, depending on the scope and complexity of the work.

4.2. Unless otherwise agreed by the Parties, payment is made on a prepayment basis in the amount of 50% of the cost, with the remainder paid on an agreed schedule or upon completion of the work.

4.3. Payment is made by bank transfer using any of the methods available on the Site. All payment system fees are borne by the Client.

4.4. A Service is considered paid from the moment funds are received in the Contractor's account.

4.5. The Contractor has the right to change the cost of the Services unilaterally. A change in cost does not apply to Orders already paid for.

5. Rights and obligations of the Parties

5.1. The Contractor undertakes to:

— provide the Services with proper quality and within the agreed timeframe; inform the Client of the progress; maintain the confidentiality of the data provided; use only methods that do not violate the policies of the relevant platforms.

5.2. The Contractor has the right to:

— engage third parties to perform the work without changing the cost to the Client; suspend the provision of Services in case of late payment; refuse to provide the Services if the Order contradicts the law or platform policies.

5.3. The Client undertakes to:

— pay for the Services on time; provide accurate information and the necessary access; not use the Services for unlawful purposes.

5.4. The Client has the right to:

— receive Services of proper quality; receive information about the progress; contact the Contractor with questions and comments.

6. Timeframe and procedure for providing services

6.1. The timeframes for providing the Services are agreed by the Parties individually and depend on the type and scope of the work.

6.2. Certain services may be launched automatically after payment and moderation of the Order.

6.3. The Contractor is not responsible for delays caused by the actions of third parties, platforms, or the Client's late provision of data.

7. Warranties and liability

7.1. The Contractor guarantees the completion of the scope of work agreed with the Client but does not guarantee specific search rankings or commercial indicators, as these depend on platform algorithms and other external factors beyond the Contractor's control.

7.2. The Contractor is not responsible for platform sanctions caused by the Client's actions or the provision of inaccurate data.

7.3. The Contractor's liability is limited to the cost of the Services actually paid for.

7.4. The Parties are released from liability for failure to fulfil obligations due to force majeure circumstances (natural disasters, military actions, decisions of authorities, etc.).

8. Refunds

8.1. A refund is possible if the Service is not provided through the fault of the Contractor.

8.2. Funds for Services that have already been provided or are in the process of being provided are non-refundable with respect to the work performed.

8.3. A refund request is submitted in writing. The refund is made within [14] business days using the same method by which the payment was made.

9. Personal data protection

9.1. By accepting this Agreement, the Client consents to the processing of their personal data in accordance with the Law of Ukraine "On Personal Data Protection" for the purpose of fulfilling the Agreement.

9.2. The Contractor undertakes not to transfer personal data to third parties, except in cases provided for by law or necessary for the provision of the Services.

9.3. Detailed terms of data processing are set out in the Privacy Policy.

10. Validity and amendment of terms

10.1. The Agreement enters into force from the moment of Acceptance and is valid until the Parties fully fulfil their obligations. The actual date of conclusion of the electronic transaction between the Parties is the date of acceptance of the terms in accordance with Article 11 of the Law of Ukraine "On Electronic Commerce".

10.2. The Contractor has the right to unilaterally amend the terms of the Agreement by publishing a new version on the Site. Changes take effect from the moment of publication.

10.3. The current version of the Agreement is always available at https://seo-factory.com.ua/en/dogovor.

11. Dispute resolution

11.1. Disputes are resolved through negotiations. If no agreement is reached, they are resolved in court in accordance with the current legislation of Ukraine.